We want you to be completely satisfied with your purchase. Please review our return conditions for both domestic and international orders below.
📦 Change of Mind Returns
Domestic & International Orders
Returns for change of mind are accepted if:
- The item is unopened and in its original packaging.
- You contact us within 14 days of receiving the order.
Refund Method: Store credit only. Once we receive and inspect the returned item, a store credit will be issued.
Return Shipping: The buyer is responsible for return postage. For international orders, buyers must also cover any duties or taxes incurred on the return.
đź“© To initiate a return, email us at orders@organicsonabudget.com.au.
⚠️ Faulty or Damaged Goods
In compliance with Australian Consumer Law, we will offer a replacement or refund for faulty products.
Damaged in Transit
If your order was damaged during shipping:
- If you purchased Transit Cover, we will issue a refund or replacement as per our Transit Cover Policy.
- If Transit Cover was not purchased, we are unable to offer compensation for lost or damaged items.
đź“© Please email us within 24 hours of delivery at orders@organicsonabudget.com.au with photos of the damage for verification.
Incorrect Items Received
If you received the wrong item, we will cover return shipping costs and send the correct item at no extra charge.
đź“© Contact us within 7 days of receiving your order at orders@organicsonabudget.com.au.
🔄 Return Conditions
- All returns must be initiated within 14 days of receiving the order.
- Items must be unopened and in original packaging.
- Return shipping costs are the buyer’s responsibility, except in cases where we sent the wrong item.
- International returns: The buyer is responsible for all return shipping costs, including any duties or taxes incurred.
- Items damaged due to improper return packaging may not be eligible for a refund or exchange.
🔄 Order Changes & Cancellations
To request an order change or cancellation, please contact us immediately.
Cancellation Policy
- If your order has not yet been processed, cancellation may be possible but is subject to a $10 handling fee.
- Cancellations are eligible for store credit only; refunds are not available.
- If more than 1 hour has passed since placing the order, cancellations may no longer be possible.
âť“ Need Help?
For any return or cancellation inquiries, please email orders@organicsonabudget.com.au.